Samsung Galaxy Buds 2 True Wireless Earbud Headphones Graphite

We’re so confident in our work, we include a free 12-month warranty with every device we sell, providing you with extra peace of mind. 

plug’s 12-Month Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).  

If your device shows any signs of malfunction, contact our team at hello@plug.tech with your order number to start your warranty claim. Once we receive the device, Our team will either repair the device or send you a replacement that is fully functional.

What is Covered? 

• Technical defects
• Faults caused by improper workmanship or materials

What is not covered?  

This limited warranty does not cover any damages due to:

• Transportation or storage
• Issues caused by third-party software or unauthorized repair
• Improper use; failure to follow the product instructions or perform any preventive maintenance
• Any components added since the itemhttps://plug.tech/pages/12-month-warranty was originally sold
• Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.

How to make a claim: 

Simply email us at hello@plug.tech with your order number and we’ll send instructions on how to return your device, along with a prepaid return label. In order to keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any return. This helps us cover our shipping costs, and helps us maintain our incredible pricing

We're so confident in our work, we include a free 12-month warranty with every device we sell, providing you with extra peace of mind!

Our goal is for you to love your new device. If that isn’t the case, our team is happy to accept any return for any reason to undamaged devices within 30 days of shipment. 

All of our devices must pass our proprietary 90+ point functionality evaluation, deep cleaning, and sanitization process.

Our team is professional, knowledgeable, and ready to help in anyway we can!