We’re so confident in our work, we include a free 12-month warranty with every device we sell, providing you with extra peace of mind. 

plug’s 12-Month Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).  

If your device shows any signs of malfunction, contact our team at hello@plug.tech with your order number to start your return. Once we receive the device, we can send you a replacement that is fully functional.

What is Covered? 

  • Technical defects
  • Faults caused by improper workmanship or materials

What is not covered?  

This limited warranty does not cover any damages due to:

  • Transportation or storage
  • Issues caused by third-party software or unauthorized repair
  • Improper use; failure to follow the product instructions or perform any preventive maintenance
  • Any components added since the item was originally sold
  • Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.

How to make a claim: 

Simply email us at hello@plug.tech with your order number and we’ll send instructions on how to return your device, along with a prepaid return label. In order to keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any return. This helps us cover our shipping costs, and helps us maintain our incredible pricing

Newsletter

Be the first to get our best deals.