Plug’s Unmatched 12-Month Warranty

We’re so confident in our work, we include a free 12-Month Plug Warranty with every device we sell, providing you with extra peace of mind. 

Plug’s 12-Month Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).  

If your device shows any signs of malfunction, contact our team at [email protected] with your order number to start your warranty claim. Once we receive the device, Our team will either repair the device or send you a replacement that is fully functional.

What is Covered? 

• Technical defects
• Faults caused by improper workmanship or materials

What is not covered?  

This limited warranty does not cover any damages due to:

• Transportation or storage
• Third-party software or unauthorized repair
• Improper use; failure to follow the product instructions or perform any preventive maintenance
• Any components added since the item was originally sold
• Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.

How to make a claim: 

Visit our return portal to start your warranty claim. Contact us at [email protected] with your order number if you're having issues. In order to keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any return. This helps us cover our shipping costs, and helps us maintain our incredible pricing.