We’re so confident in our work, we include a free 12-month warranty with every device we sell, providing you with extra peace of mind. 

    plug’s 12-Month Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).  

    If your device shows any signs of malfunction, contact our team at hello@plug.tech with your order number to start your warranty claim. Once we receive the device, Our team will either repair the device or send you a replacement that is fully functional.

    What is Covered? 

    • Technical defects
    • Faults caused by improper workmanship or materials

    What is not covered?  

    This limited warranty does not cover any damages due to:

    • Transportation or storage
    • Issues caused by third-party software or unauthorized repair
    • Improper use; failure to follow the product instructions or perform any preventive maintenance
    • Any components added since the itemhttps://plug.tech/pages/12-month-warranty was originally sold
    • Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.

    How to make a claim: 

    Simply email us at hello@plug.tech with your order number and we’ll send instructions on how to return your device, along with a prepaid return label. In order to keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any return. This helps us cover our shipping costs, and helps us maintain our incredible pricing

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