iPhone 8 Plus Space Gray 256GB (Unlocked)

There was a small crack on the screen. I know it was suppose to be an eco friendly phone so I was expecting some cosmetic issues, like some scratches throughout the phone, but not a tiny crack with a piece of glass missing from the screen. I tried to see if it was able to be returned and they made the return process difficult for this phone and kind of gave me an attitude about me wanting to return it because I said it was eco-friendly phone again I don’t think an eco-friendly phone should’ve had a crack on the screen