Does plug repair all their devices?
One of the most common questions we get in this industry is "Does plug repair all their devices" and to keep it short and sweet, no, here at plug we do not repair all devices. Nowadays when operating a small business you really show your colors with the quality of products and the quality of employees. What we mean by this, is the products are authentic and genuine and the employees are as well. As the saying goes "you're only as strong as your weakest link". This goes hand and hand with business, everyone needs to pull in the same direction for the greater common good of the brand. There will always be a time when a customer reaches out to us at plug for a repair on their device. As a part of our great 12-month warranty, this is something we gladly do for our clients.
Our Mission and Integrity
Here at Plug, we knew that we had to be different if we wanted to stand out, so we vowed to always provide the greatest quality of pre-owned devices and for a great price that is affordable for the majority of individuals. How were we able to do this? Simply put, we only source our devices from the Apple buy-back program and other certified retailers. When we purchase these devices, they are certified pre-owned, so we do not perform any repair work or anything like that once the device arrives in house.
This seems to be a huge misconception that our phones are all repaired, or they are refurbished, but this is the furthest from the truth. When devices arrive we conduct an extensive functionality test on each device to ensure it is operating and functioning at 100%, and the phone grade or condition does not mean the phone will function or operate at less than 100%. That is why we can proudly claim that less than 2% of all devices are either defective or need repair.
If a defect or repair is needed, we gladly will repair the device or replace it if the damage is not repairable. When repairs are needed, we always use original parts to ensure the same seamless experience as before. This is an important pillar of our business model, because, with our 12-month exclusive warranty, we will repair or replace your device for a full year from the purchase date, so the customer always has peace of mind when they have a device from Plug.
Why We Do, What We Do
With that being said, we do see ourselves as more of a 'people company' rather than a 'tech company.’ We try to make every experience one of a kind that will keep the customers happy and coming back. When we offer things like free 2 business day shipping, 30 day buyers remorse period, and the 12-month extended warranty, it does help us differentiate ourselves because we are doing things differently than others. We look forward to continuing to provide affordable smartphones and devices while growing the PlugFam even bigger!
Plug, formerly eCommsell, is a leading consumer electronics provider and online retailer that connects people to reliable, renewed devices. The company is based in St. Louis, Mo, and was founded to make it affordable and easy for people to get the most out of their personal technology purchases, helping to reduce unnecessary e-waste. Plug hand tests and certifies every device it sells through its rigorous 90+ point ‘Certified Pre-Owned Assurance’ certification process, providing a one-year warranty and 30-day money-back guarantee on all devices sold. Plug is ‘Responsible Recycling’ or ‘R2’ certified, and has helped to prevent over one million working devices from reaching landfills since 2009. Find all of our deals at www.plug.tech or by downloading our mobile app.