Device Conditions

Plug Certified Pre-Owned

Choose your condition with confidence.

Every Plug device is fully functional, professionally inspected, cleaned, and backed by our 12-month warranty. Condition only describes the device’s cosmetic appearance, so you can pick the look and savings that fit you best.

Our three conditions

Excellent

Best for: The cleanest look and a close-to-new feel.

No visible wear from arm’s length.
Display, frame, and back look close to new.
Fully tested and ready to use.
High savings compared with buying new.

Great

Best for: The best balance of appearance and value.

May have light scratches or small nicks on the display, frame, or back.
Cosmetic marks are minor and do not affect performance.
Fully tested and ready to use.
Higher savings than Excellent.

Good

Best for: Maximum savings when cosmetic wear is not a dealbreaker.

Visible scratches and possibly small dents on the exterior.
Cosmetic wear is more noticeable, but the device still works like it should.
Fully tested and ready to use.
Maximum savings.

Compare conditions at a glance

Condition	Appearance	Best for	Savings
Excellent	Close to new, with no visible wear from arm’s length.	The cleanest look.	High
Great	light scratches or small nicks.	Best overall value.	Higher
Good	Visible scratches and possibly small dents.	Maximum savings.	Highest

What never changes

Fully functional: Every device passes Plug’s inspection before it ships.
Cleaned and reset: Devices are professionally cleaned and prepared for their next owner.
Warranty backed: Every Plug Certified Pre-Owned device includes a 12-month warranty.
Cosmetic grading only: Excellent, Great, and Good describe appearance, not performance.