What to Do If One or Both AirPods Aren’t Working
1. Check the Battery Levels
Ensure Both AirPods Are Charged:
- Open the Charging Case: Place both AirPods in the charging case and open the lid.
- Check the Battery Status: Hold the case near your iPhone, iPad, or iPod Touch. A pop-up should display the battery levels of both AirPods and the case. Make sure both AirPods have sufficient charge.
2. Clean Your AirPods
Check for Debris or Dust:
- Inspect the AirPods: Ensure there’s no debris or dust obstructing the speaker mesh or microphones.
- Clean If Necessary: Use a soft, dry, lint-free cloth and a small, soft-bristled brush to gently clean the AirPods. Avoid using liquids or sharp objects.
3. Ensure Proper Connection
Reconnect Your AirPods:
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Forget and Reconnect:
- On Your Device: Go to Settings > Bluetooth and tap the “i” icon next to your AirPods. Select Forget This Device and confirm.
- Reconnect AirPods: Place both AirPods back in the charging case, close the lid, wait for about 15 seconds, then open the lid. Hold the case near your device and follow the on-screen instructions to reconnect.
4. Reset Your AirPods
Perform a Reset:
- Place AirPods in the Case: Ensure both AirPods are in the charging case.
- Press and Hold the Setup Button: Press and hold the small button on the back of the case until the status light flashes amber and then white.
- Reconnect AirPods: Open the lid and hold the case near your device. Follow the on-screen instructions to reconnect your AirPods.
5. Update Your Device's Software
Ensure Compatibility:
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Check for Updates:
- On iOS Devices: Go to Settings > General > Software Update and ensure your device has the latest iOS version installed.
- On macOS Devices: Go to System Preferences > Software Update to ensure your Mac is up to date.
- Install Any Available Updates: This ensures compatibility and can resolve connectivity issues.
6. Test with Another Device
Check if the Issue Persists:
- Try a Different Device: Connect your AirPods to another device to see if the problem persists. This helps determine if the issue is with the AirPods or the original device.
7. Contact Support
Seek Professional Help:
- Contact Customer Support: If none of the above steps resolve the issue, your AirPods might need professional repair or replacement. Contact Plug.Tech customer support or visit an Apple Store or authorized service provider for further assistance.
Additional Tips
- Keep Firmware Updated: Ensure your AirPods’ firmware is up to date. They typically update automatically when connected to an iOS device.
- Avoid Extreme Conditions: Don’t expose your AirPods to extreme temperatures, moisture, or physical damage.
- Regular Maintenance: Regularly clean your AirPods and charging case to maintain optimal performance.
By following these steps, you can troubleshoot and potentially resolve the issue with your AirPods.
