What to Do If Your AirPods Won’t Connect
1. Check Basic Settings
Ensure Bluetooth is Turned On
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On Your Device: Verify that Bluetooth is enabled on the device you’re trying to connect to.
- For iPhone, iPad, or iPod Touch: Go to Settings > Bluetooth and ensure the toggle is on.
- For Mac: Open System Preferences > Bluetooth and make sure Bluetooth is turned on.
- For Android or Other Devices: Go to the Bluetooth settings and ensure Bluetooth is active.
Ensure AirPods Are Charged
- Check Battery Level: Make sure your AirPods and their case have sufficient battery. Open the case near your iPhone or check the battery status using the Batteries widget on iOS or in the Bluetooth settings.
2. Reconnect Your AirPods
Try Disconnecting and Reconnecting
- Open the Bluetooth Settings: On your device, go to the Bluetooth settings and find your AirPods in the list of paired devices.
- Disconnect AirPods: Tap the “i” icon or the settings button next to your AirPods and choose “Forget This Device” or “Remove.”
- Reconnect AirPods: Place your AirPods back in the case, close the lid, then open it and hold the case near your device. Follow the on-screen instructions to reconnect.
3. Reset Your AirPods
Perform a Reset
- Put AirPods in the Case: Place your AirPods in the charging case and keep the lid open.
- Press and Hold the Setup Button: Press and hold the small button on the back of the case until the status light flashes amber, then white. This resets your AirPods.
- Reconnect AirPods: Follow the steps to reconnect them to your device as you would during the initial setup.
4. Update Your Device’s Software
Ensure Your Device is Up-to-Date
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Check for Updates: Make sure the device you are trying to connect to has the latest software update.
- For iPhone, iPad, or iPod Touch: Go to Settings > General > Software Update.
- For Mac: Go to System Preferences > Software Update.
- For Android: Go to Settings > System > System Update or similar.
- Install Any Available Updates: Keeping your device’s software up to date ensures compatibility and fixes potential issues.
5. Check for Interference
Avoid Interference from Other Devices
- Move Away from Potential Interference: Ensure your AirPods and device are not near any other Bluetooth devices, Wi-Fi routers, or electronic devices that might cause interference.
- Try Another Location: Sometimes, moving to a different location can help avoid interference.
6. Test with Another Device
Try Connecting to a Different Device
- Test on Another Device: If your AirPods still won’t connect, try connecting them to a different device to determine if the issue is with your AirPods or the original device.
7. Contact Support
Get Professional Help
- Reach Out for Assistance: If none of the above steps work, your AirPods might need professional repair or replacement. Contact Plug.Tech customer support or visit an Apple Store or authorized service provider for further assistance.
Additional Tips
- Keep Your AirPods Clean: Ensure there’s no dirt or debris blocking the sensors or the charging contacts on your AirPods and in the charging case.
- Use the Official Charger: Always use the original or a certified charger to avoid charging issues.
- Ensure Proper Fit: Sometimes, a poor fit in the ears can affect the connection, especially with certain features like automatic ear detection.
By following these steps, you should be able to resolve most connectivity issues with your AirPods.
