What to Do If Your iPad Will Not Turn On or Freezes
1. Charge Your iPad
1. Connect to a Power Source
- Plug your iPad into a power outlet using the charger and cable that came with it. Let it charge for at least an hour.
2. Check the Charging Indicator
- After a few minutes, you should see the charging indicator on the screen. If you don’t see it, try using a different charger or cable, or try a different power outlet.
2. Force Restart Your iPad
1. For iPads with Face ID
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Top button until you see the Apple logo.
2. For iPads with a Home Button
- Press and hold both the Home button and the Top (or Side) button until you see the Apple logo.
3. Check for Software Updates
1. Connect to Wi-Fi
- Once your iPad is back on, ensure it is connected to a Wi-Fi network.
2. Open Settings
- Go to Settings > General > Software Update.
3. Install Updates
- If there is an update available, tap “Download and Install.” This can resolve many software-related issues.
4. Restore Your iPad
1. Backup Your iPad
- Before restoring, ensure you have a backup of your data. You can back up to iCloud or your computer.
2. Connect to a Computer
- Use a USB cable to connect your iPad to your computer. Open iTunes (on Windows or macOS Mojave and earlier) or Finder (on macOS Catalina and later).
3. Enter Recovery Mode
- For iPads with Face ID: Press and quickly release the Volume Up button, then the Volume Down button, then press and hold the Top button until you see the recovery mode screen.
- For iPads with a Home Button: Press and hold the Home button and the Top (or Side) button until you see the recovery mode screen.
4. Restore Your iPad
- In iTunes or Finder, you’ll see an option to restore or update your iPad. Choose “Restore” and follow the on-screen instructions.
5. Contact Apple Support
1. Visit the Apple Support Website
- If your iPad still won’t turn on or continues to freeze, visit the Apple Support website for more help.
2. Schedule a Repair
- You can schedule a repair appointment at an Apple Store or an authorized service provider.
Additional Tips
- Check for Physical Damage: Ensure there are no signs of physical damage to your iPad that could affect its functionality.
- Remove Accessories: If you have any accessories connected to your iPad, such as a case, keyboard, or external device, remove them to see if they are causing the issue.
By following these steps, you should be able to troubleshoot and resolve the issue with your iPad.
