Help Center

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How do I return my device?

At Plug, we offer a 30-day hassle-free return policy! If you're not satisfied with your device for any reason, we will accept your return and provide you with a prepaid label to ship it back. To...

What is the difference between certified preowned and new?

Certified pre-owned phones are gently used, meticulously inspected by our professional team, and repaired if needed. Plus, they come with a complimentary 1-year warranty for your peace of mind. I...

Where does Plug ship from?

We ship all our products from St. Louis, Missouri. If your order is in the U.S, we can ensure that you will receive your order within 2 business days.

Are Plug's accessories original?

While we cannot guarantee original accessories with each device, our team covers all accessories provided. If you receive a nonfunctioning charger, please contact us, and we'll ensure the issue is...

Who is Plug?

Plug is a leading U.S. electronics provider that connects people around the world to reliable, Certified Pre-Owned devices, including iPhones, Androids, AirPods, Macs, Smartwatches, accessories, a...

How can I download the the Plug App?

Download the app here: Plug App